Privacy policy

GNA Collective collects information you submit in an order request (name, phone, optional email, delivery address, product details and notes) so our team can contact you, confirm availability, arrange delivery and support your order.

Order information is stored in our private database. Customers can view a limited tracking summary using a long, randomly generated tracking link; the public tracking page does not expose the customer phone number or full delivery address.

We use essential browser storage to keep items in your cart. Optional Google analytics tags are loaded only after you accept analytics in our cookie notice. Analytics events do not contain customer names, phone numbers or delivery addresses.

Website orders are shared with WhatsApp only when you choose to open the prefilled WhatsApp message and press Send. WhatsApp processes messages under its own privacy terms.

For data access or deletion requests, contact our business via the contact page. Operational and legally required records may need to be retained. Before public launch, add your full legal entity name, business address, contact email, retention periods, third-party disclosures and applicable grievance details.